I'm moving. How do I cancel/update my account?

Moving is stressful, so Second Nature is here to make your transition as smooth as possible. 

If you already know your new address and filter size(s), updating your account is easy.

1) Log in to your Second Nature account.
2) Click here to navigate to the Profile & Billing page.
3) Scroll down to the Shipping Address section and click on "Moving? We Can Help!"
This will allow you to use our guided tool for changing your address and filter sizes. 

If you are not yet sure of the new address and/or filter size(s), you can simply cancel the account for now and then reactivate whenever you are ready.

1) Log in to your Second Nature account.

For computer users: 
2) To the left of "Active", click "Edit Subscription".
3) To the left of "Active", click "Cancel This Subscription".
4) Follow the prompts to complete the cancellation. 

For mobile device users:
2) To the right of "Active", press the 3 dots icon and then press "Edit Subscription".
3) To the right of "Active", press the 3 dots icon and then choose to "Cancel" or "Pause".
4) Follow the prompts to complete the cancellation. 

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