- How long is it going to take to replace my water filter?
- What if my old filter is hard to remove?
- What if the new filter is giving me installation trouble?
- What are these little black specks in my water?
- I have a leaky filter, what should I do?
- How do I reset that annoying little indicator light in my fridge?
Q: How long is it going to take to replace my water filter?
A: Practically no time at all! It’s pretty straightforward. There are installation instructions on the product box specific to your fridge model.
Important! Once the new filter is installed, you need to flush the system by running water through the dispenser until the water runs clear and flows steadily. There might be some sputtering, but that’s totally normal, it’s just air pockets being forced out.
Need more help? You can visit help.secondnature. com for answers to common questions, contact us here.
Q: What if my old filter is hard to remove?
A: It could be that the o-ring seals on your old filter were sealed too tightly to the receiver, OR, the receiver itself has warped over time. These things happen when filters are left in way past replacement time.
Did you know? Every Second Nature fridge filter is pre-lubricated for hassle-free installation.
3Q: What if the new filter is giving me installation trouble?
A: These newer filters all have tighter seals, so it may take a bit more force by hand - BUT - do not use tools to install this filter. Using tools for extra leverage and/or torque could permanently damage the filter or your receiver.
If the filter is too difficult to install by hand, there’s a chance you’ll need to replace your receiver. It could be warped from time and/or heat.
Q: What are these little black specks in my water?
A: Those specks are completely harmless flecks of loose carbon, and are commonplace in higher- quality carbon filters. Our filters are made up of natural carbon blocks from renewable coconut shells that bounce around in shipping and release these tiny granules that can end up in your first glass or two of water. That’s why it’s necessary to flush the filters out before you use them.
Again, totally harmless, and not unheard of! Sometimes you’ll need to flush the system more than once, especially if you have scale or lime water.
Q: I have a leaky filter. What should I do?
A: First, take a peek in the filter compartment to be sure the filter o-ring is properly fitted in its groove on the filter. If it isn’t, simply remove the filter, re-adjust the o-ring into the groove and re-install the filter.
If the o-ring checks out but you’re still getting some leakage, apply a pea-sized drop of vegetable oil directly to the o-ring. This should help create a better seal.
If your filter doesn’t have an o-ring, remove the filter, then carefully reinstall it, making sure it’s aligned with the receiver.
If nothing seems to be working for ya, give us a shout over at help.secondnature.com or 800-308-1186. We’ll get it sorted out.
Q: How do I reset that annoying little indicator light in my fridge?
A: Like everything else in this world, every manufacturer has their own “unique” way of doing things. We’ve included the instructions for the most common fridge brands below.
Amana - push the Auto Light and Dispenser Lock buttons on the dispenser (simultaneously) and hold for 4 seconds until you see the filter status indicator light begin to flash. Once it flashes, release the buttons. Some Amana refrigerator models may require you to push and hold the Water and Dispenser Lock buttons for 4 seconds until you see the filter status indicator light begin to flash. Then, release the buttons.
Electrolux and Frigidaire - push the reset button on the water dispenser and hold until you see the green light flash (this can take up to 15 seconds). GE and Hotpoint - press the Reset Water Filter button on the dispenser and hold for 3 seconds.
Jenn-Air and Maytag - push the Lock and Light buttons on the dispenser (or Lock and Water on newer models) and hold for 4 seconds until you see the indicator light blink.
KitchenAid and Whirlpool - push and release the light switch a total of 5 times within 10 seconds. If you see a Filter button on the refrigerator, push and hold this button for 5-10 seconds.
LG - push the Reset button and hold it for 3 seconds.
Samsung -push the Child Lock and Ice Type buttons at the same time and hold for 3 seconds. (Do not hold the buttons longer than 3 seconds. If the two buttons are held simultaneously for 5 seconds, the reset function will stop. In this case, let go of the buttons and repeat the procedure once more. The water filter indicator light will change to green.)
Don’t see your brand here? Feel free to reach out to us at help.secondnature.com or call us at 1 (800) 308-1186. We’re always happy to help!
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