Fridge Filter Warranty

LIMITED 30 DAY WARRANTY ON FRIDGE WATER FILTERS SECOND NATURE BRANDS, INC.

• This limited warranty gives you specific legal rights and you may also have other right, which vary from state to state.

• The limited warranty can also be found online at www.secondnature.com/terms-of-service and in the documentation we provide with the product.

• We warrant that during the warranty period the product will be free from defects in materials and workmanship.

• We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty.

  • Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

• Our responsibility for defective products is limited to a refund of the actual amount paid by you for the defective product as described below in this warranty statement. Expect as stated in this warranty statement, all purchases are final and all payments are non-refundable.

• Who may use this warranty?

  • Second Nature Brands, Inc. located at 333 Fayetteville Street, Suite 600, Raleigh, NC 27601 (“we”) extend this limited warranty only to the consumer who originally purchased the product (“you”). It does not extend to any subsequent owner or other transferee of the product.

• What does this warranty cover?

  • This limited warranty covers defects in materials and workmanship of the It MattersTM- and Each SipTM- branded refrigerator water filter that you purchased (the “product”) for the Warranty Period as defined below.

• What does this warranty not cover?

  • This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper installation or use; (d) commercial use; (e) failure to follow the product instructions or to perform any preventive maintenance; (f) modifications; (g) unauthorized repair; (h) normal wear and tear; (i) external causes such as accidents, abuse, fire, flood or other natural disaster, or other actions or events beyond our reasonable control; (j) defects with the associated appliance, its installation or repair; or (k) use of the product where water is microbiologically unsafe or of unknown quality, without adequate disinfection before or after the system (systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts).

    In order to control and reduce incoming water pressure to the operating parameters of your fridge filter, all refrigerator filters should be installed in households that have a water pressure regulator valve (typically found where the water line meets the home). Do not expose any of these units to freezing temperatures.

• What is the period of coverage?

  • This limited warranty starts on the date the products are delivered to you and lasts for thirty (30) days (the “Warranty Period”). The Warranty Period is not extended if we repair or replace (or an authorized agent repairs or replaces) the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

• What are your remedies under this warranty?

  • With respect to any defective product during the Warranty Period, we will refund the purchase price you paid for such product, crediting the amount paid back to the payment card used to make the original purchase. We cannot control when or how a specific payment card company processes a refund transaction. You will be responsible for contacting your payment card company if you have questions about the status of the refund.

• How may you obtain warranty service?

  • To obtain warranty service, you must contact us by visiting us online at https://help.secondnature.com and completing the web-based interactive request form there during the Warranty Period. You must provide valid proof of purchase in order to process any warranty claim.

Limitation of Liability

The remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability relating to the products and/or the shipment/delivery of the products shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, or losses for delay, interruption or loss of service, loss of business, or loss of profits, whether direct or indirect, whether or not we are apprised of the possibility of such losses or damages, and regardless of the form or nature of your claim or action (in contract, tort, indemnity or contribution, strict liability, negligence or otherwise). Under no circumstances will we be liable in any manner for any improper installation, use or maintenance of the products, including failure to properly connect the units to the water supply lines and/or failure to understand and observe the proper water pressure ratings and requirements of the units.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.