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Subscriber FAQ

  • We are experiencing some shipping delays at the moment. We will be caught up soon!
  • Fridge Filter Shipping Questions
  • Why was I sent a 5" filter when I ordered a 4"?
  • Business Hours
  • I maintain more than one home/property. Can I have more than one subscription?
  • How do I sign up?
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Making Changes to Your Second Nature Account

  • Email reminder before shipment
  • Can I have different schedules for different filters?
  • Too many filters on hand? No problem!
  • Can I "pause" my subscription?
  • Can I change my filter quality?
  • I'm moving. How do I cancel/update my account?
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Refer A Friend Program

  • I LOVE Second Nature! How do I refer my friends and family?

I'd like to deactivate my subscription

  • How do I cancel my air filter subscription?

Promo Codes

  • How do promotional codes work?
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