My Subscription

Subscriber FAQ

• Why was I sent a 5" filter when I ordered a 4"?
• Business Hours
• I maintain more than one home/Property. Can I have more than one subscription?
• You offer a free trial, so why do you need my card information?
• How do I sign up?
• How does Second Nature (formerly FilterEasy) work?

Making Changes to Your Second Nature Account

• Email reminder before shipment
• Can I have different schedules for different filters?
• Too many filters on hand? No problem!
• Can I "pause" my subscription?
• Can I change my filter quality?
• I'm moving. How do I cancel/update my account?

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Refer A Friend Program

• I LOVE Second Nature (formerly FilterEasy)! How do I refer my friends and family?

I'd like to deactivate my subscription

• How do I cancel my subscription?

Promo Codes

• How do promotional codes work?